Someone will need to be present at the time of collection and delivery to ensure collection and delivery notes are signed and all goods are checked for any signs of damage.

Depending on the service you requested our estimated delivery times are as follows* 

Service Estimated Delivery
Economy  Within 2-3 days of collection
Premium  Next Working day between 9am - 5pm
Premium (Saturday Delivery)  Next available Saturday, morning delivery only


Delivery Time
Estimated Delivery Time
 Booked Window  Booked window of 3 hours between 10am and 4pm  £10
 Morning Delivery  Before 12noon on a specified day  £10
 Afternoon Delivery   After 12noon & before 5pm on a specified day  £10
 Before 10:30am  Before 10:30am on a specified day  £17.50
 Specific Time  Within 1 hour of a specified time  £17.50


Optional Services
 Phone Call 1 Hour Prior
 You will recieve a phone call 1 hour prior to delivery
 Text Message
 A text will be sent to you the day of your delivery
 Morning Collection
 Collection before 12noon (1 days notice required)
  Afternoon Collection
 Collection after 12noon & before 5pm (1 days notice required)
 Book In Service
 We call and book the delivery in for you
 Tail-lift Collection
 Drive collects pallet with a pump truck and tail lift (750kg max.)
Tail-life Delivery
 Drive delivers pallet with a pump truck and tail lift (750kg max.)
 Pallet and Wrap Collection
 Drive will supply a pallet and shrink wrap on collection. If the driver is required to help each item must not exceed 25kgs in weight and will not be liable for any damage when we build and wrap the pallet. 24 hours notice required.
 Extra Insurance Cover
 £10000 per tonne cover


Subcharges Description Cost
 Redelivery/ Recollection  If you miss your collection or delivery, you will be charged per redelivery/ recollection attempt.  £20 per pallet
 Waiting Time After 30 Minutes  If a driver is required to wait over 30 minutes at a collection or delivery point this time is chargeable.  £15 per additional 30 minutes
 Incorrect Pallet Size Information Provided  If the details of pallet sizes provided in the booking process are found to be incorrect, pallets will be held at the central hub until correct costs are paid plus an administration charge. Please accurately measure your pallets and check our pallet size guide before booking your delivery to avoid delays and additional costs.  Correct charge + £30 admin

*No services are guaranteed.

With Pallet Delivery, your pallet is tracked every step of its journey from collection to delivery. To track your pallet on its journey, click here. You can also print out a hard copy of your pallet’s proof of delivery note from the Track and Trace link. If you require further help, you can also call one of the Pallet Delivery Team and they will be happy to help you track your pallet.

Pallet Delivery That You Can Rely On

After being collected your pallet is taken back to the local depot where it is transferred onto a large lorry full of the collected pallets from the local area. On this large lorry, your pallet will travel to the central hub where it will be checked by the pallet network’s quality control team, before being transferred on to the large lorry full of pallets going to the local delivering depot. The pallets are quality control checked again on their way out of the hub. Once the pallet is at the local delivering depot it is put onto a small delivery vehicle ready to go on to its final destination. The small delivery lorry will take the pallet to the delivery point where it can be checked and signed for. During this process your pallet will have its very own barcode, which is scanned at each stage so that it can be tracked every step of the way. This information can be found by using our Track & Trace Tool. The unique, tight quality control checks also ensure that your pallet reaches its delivery point looking the same as it did when it was collected.