All collections/deliveries are made on tail lift lorries and are manoeuvred using a manual pallet truck unless a fork lift truck is available. Remember - Items that require a tail lift collection or delivery must be on a four way pallet i.e. a pallet that can be lifted from all sides, and must not exceed 750kg.  Please click here for collection and delivery vehicle dimensions.

Pallet Delivery collections take place between 9am and 5pm Monday to Friday and 9am to 12noon on Saturdays if specially requested.  You can request a telephone call an hour before collection/deliveries and also a text message to be notified of your collection day.

Important Information: Pallet Distribution

  • The ground and the road need to be completely flat, level and solid to use this system.

  • Gravel or broken and sloping ground is unsuitable for tail lift deliveries and collections and pallets may have to be left on the road side if it is safe to do so.

  • Tail lift deliveries cannot be made on ground with any incline.

  • The road must be wide enough for a lorry to fit down. Our lorries are about the size of an average dustbin lorry.  If the access is more restricted then please contact us so we can arrange a smaller vehicle. 

  • We cannot deliver on steep hills and please make sure there are no overhead obstructions.

  • Drivers cannot take any goods inside the premises.

Advice on deliveries and collections can be downloaded as a handy sheet - click here. Alternatively, if you have any doubts, please do not hesitate to contact us for further information. 

We offer an oversize Pallet Delivery service. This is for pallets with a footprint larger than 100cm x 120cm. Oversize pallets cannot be booked online. Any oversized pallets booked online will be held at the central hub and will be subject to delays, extra charges and an administration fee of £50 per pallet. A standard pallet is 100cm x 120cm and items must not overhang the pallet. If the item is larger than the sizes stated, contact the Pallet Delivery team and they will advise you on our oversize pallet service. Our online quotation tool can only quote for standard 100cm x 120cm pallets.


If you placed your order with us before 11am you can expect your goods to be collected the same day before 5.30pm. If you placed your order after 11am your goods will be collected the next working day between 9am and 5.30pm.

If you placed your order after 11am, your pallet will be collected between 9am – 5pm the next working day. Please Click Here to track your pallet status online. For an estimated collection time, please contact the Pallet Delivery team.