Yes, as long as they are fully drained of any oil and are placed on a plastic sheet upon the pallet. If engines, gearboxes or machinery are not free from oil, the collection driver will reject the pallet and the full cost of the service will still be charged.
Someone will need to be present at the time of collection and delivery to ensure collection and delivery notes are signed and all goods are checked for any signs of damage.
All collections/deliveries are made on tail lift lorries and are manoeuvred using a manual pallet truck unless a fork lift truck is available. Remember - Items that require a tail lift collection or delivery must be on a four way pallet i.e. a pallet that can be lifted from all sides, and must not exceed 750kg. Please click here for collection and delivery vehicle dimensions.
Pallet Delivery collections take place between 9am and 5pm Monday to Friday and 9am to 12noon on Saturdays if specially requested. You can request a telephone call an hour before collection/deliveries and also a text message to be notified of your collection day.
Important Information: Pallet Distribution
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The ground and the road need to be completely flat, level and solid to use this system.
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Gravel or broken and sloping ground is unsuitable for tail lift deliveries and collections and pallets may have to be left on the road side if it is safe to do so.
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Tail lift deliveries cannot be made on ground with any incline.
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The road must be wide enough for a lorry to fit down. Our lorries are about the size of an average dustbin lorry. If the access is more restricted then please contact us so we can arrange a smaller vehicle.
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We cannot deliver on steep hills and please make sure there are no overhead obstructions.
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Drivers cannot take any goods inside the premises.
Advice on deliveries and collections can be downloaded as a handy sheet - click here. Alternatively, if you have any doubts, please do not hesitate to contact us for further information.
Booking a collection with PalletDelivery.com is quick and easy!
Using the UK Quote Tool:
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Enter the pallet quantities, use our handy pallet size guide if you are unsure if your pallet is a quarter, half or full pallet.
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Enter the delivery and collection postcodes and click ‘View Quote’.
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Select your preferred service from the quotes given and click ‘Place my Order’.
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If you are an existing customer you can sign into your account here or select ‘Check Out’ if you are a new customer (you will have the opportunity to create an account during the checkout stage).
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Enter the full address and follow the final steps to book your pallet in for collection and delivery. All boxes marked with * must be completed. Remember to check the full address is entered correctly, errors in the address may be subject to delays and extra charges.
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Choose the collection and delivery options that suit you.
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Confirm your pallets size, weight and the service you require – Economy, Premium or Premium Saturday delivery.
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If you would like to select a specific delivery date, you can do so at this stage, if not Pallet Delivery will have selected the earliest possible delivery date for you.
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Select from any Optional Services you require. If you have a specific delivery day or time of day you have the option to select that here, if you are happy for you delivery to arrive between 9am and 5pm that option will have been pre-selected for you by Pallet Delivery at the top of this section.
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When you are happy with your selected collection and delivery options click ‘continue’.
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Give your billing address (if it if different from the collection and delivery addresses) and enter your contact details.
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You can set up a password to create your account with us. By creating an account your details will be saved, making it even easier and quicker next time you arrange a collection.
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Review your order and either save the quote to book the collection for a later date or proceed to payment.
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Select your payment option and click ‘continue’.
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Complete the payment section using your card details in Sage Pay or PayPal and confirm.
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When your payment has been successful, a printable order confirmation will appear on the screen.
Thank you for choosing Pallet Delivery – For anything else we can help with please see our About page, FAQs or contact a member of the Pallet Delivery team.
It is important to clearly label your pallet with the full collection and delivery address on both sides, stating which the collection address is and which is the delivery address. Please label the pallet as clearly as possible and fix it to the pallet securely.
On delivery before signing the proof of delivery notes, please check the pallet is not damaged and has no items missing. If you notice any damaged or missing goods, inform the driver and mark the proof of the delivery notes as damaged. If you do need to make a claim for lost or damaged goods you must inform Pallet Delivery by email within 7 days of the delivery date.
Please also include the following:
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Photos of the damaged pallet
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Details of any salvage
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Proof of cost price of the damaged or missing items
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Proof of retail price of the damaged or missing items
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Proof of weight of the damaged or missing items
Important Information
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You can only claim for the cost price of the damaged or missing items and not for any incidental costs.
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Do not dispose of damaged goods as they will be needed to process the claim.
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Goods are covered up to a maximum of £5000 per tonne i.e. £5.00 per kg - For example if your pallet weighs 400kg, it will be covered up to £2000.
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When you have notified Pallet Delivery of your intention to make a claim, you will be sent a claim form to complete and a list of the relevant information that will be required to process your claim.
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You must notify us if you require our higher level of insurance prior to booking a collection. Our higher level of insurance is £10000 per tonne and can be added to your order for just £5.00. For example if your goods weighed 250kg, with our higher insurance cover the maximum value the goods would be covered by is £2500
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Important – Making a false claim is illegal. An incorrect claim could result in a claim being rejected in total. A claim can only be made for the goods and not for any incidental costs. Do not dispose of damaged goods as they will be needed to process the claim.
Need Help Making Your Claim?
If you need more advice on completing your insurance claim form and the documents required to make a claim, please do not hesitate to contact the Pallet Delivery team. We will be more than happy to help.
To travel safely, your goods need to be securely strapped to the pallet using shrink wrap, banding or both. If you are unsure take a look at the images below.
If you require more assistance, please do not hesitate to contact us directly, a member of our team will be more than happy to advise you.
If there is any damage to the pallet you must notify the driver. Then either reject the pallet or mark the proof of delivery as damaged when you sign for the goods. Following on from this, you must contact the Pallet Delivery Team immediately to inform them of the damage. We recommend that you take photographs of the damaged goods as photographic evidence is required when making an insurance claim.
A pallet is a rigid platform which is used to transport individual or multiple items, the size of a standard pallet footprint is 100cm x 120cm. Items should not exceed the perimeter of the pallet, goods that do overhang the pallet could be subject to damage and can result in increased charges. Items larger than the size of a standard pallet can be sent, please view our Oversize Pallet Delivery section or contact a member of the Pallet Delivery team for a quotation.
Please note – Our online quotation tool can only be used to quote for standard 100cm x 120cm pallets. Different sizes of pallets can be sent depending on height and weight – Click here to see our pallet size guide.
If collections and deliveries do require a tail lift, goods must not exceed 750kg. Items that require a tail lift collection or delivery must be on a four-way pallet i.e. a pallet that can be lifted from all sides.
Here at Pallet Delivery, we can send pretty much anything. Whether its multiple items or one large item, if it can be secured on to a pallet, we can handle it. Very few items are prohibited, but please check the list below to see the products that we do not deliver:
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Air Rifle |
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Ammunition |
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Animals (alive or dead) |
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Animal Skins |
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Biological Samples |
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Cash |
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Counterfeit Currency |
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Currency |
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Dangerous Goods/ Hazardous Materials (ADR regulations for road)* |
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Drugs |
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Dry Ice |
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Firearms and guns of any kind - Including replica guns, toy guns, water pistols whether functioning or not) |
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Fireworks |
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Fish (unless vaccum sealed) |
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Flammable Goods |
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Gas Cylinders |
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Hazardous Goods |
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Human Remains |
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Indecent, Obscene or Offensive Articles |
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Infectious Substances |
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Meat (unless vaccum packed) |
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Perishable Goods |
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Pornographic Materials |
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Pyrotechnics |
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Replica Weapons |
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Rifles |
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Weapons |
Please note – Our online quotation tool can only be used to quote for standard 100cm x 120cm pallets. Different sizes of pallets can be sent depending on height and weight – Click here to see our pallet size guide.
If collections and deliveries do require a tail lift, goods must not exceed 750kg. Items that require a tail lift collection or delivery must be on a four-way pallet i.e. a pallet that can be lifted from all sides.
Don’t worry, Pallet Delivery can arrange for the driver to bring a pallet and wrap with him. Just ensure you tick the box requesting this when you place your collection request. This service costs £17.50 per pallet. If the driver is needed to assist in lifting items on to the pallet each item must not exceed 25kg.
You may also be able to acquire pallets locally. Many local business have extra pallets and they will more than likely be pleased to give to you one if you ask.
We offer an oversize Pallet Delivery service. This is for pallets with a footprint larger than 100cm x 120cm. Oversize pallets cannot be booked online. Any oversized pallets booked online will be held at the central hub and will be subject to delays, extra charges and an administration fee of £50 per pallet. A standard pallet is 100cm x 120cm and items must not overhang the pallet. If the item is larger than the sizes stated, contact the Pallet Delivery team and they will advise you on our oversize pallet service. Our online quotation tool can only quote for standard 100cm x 120cm pallets.
A pallet is a rigid platform used to transport individual or multiple items. The size of a standard pallet is 100cm x 120cm, items should not exceed the perimeter of the pallet. Goods that do overhang the pallet could be subject to damage and can result in increased charges. Items which are larger than the size of a standard pallet can be sent, please view our Oversize Pallet Delivery section to find out more.
Please note – Our online quotation tool can only be used to quote for standard 100cm x 120cm pallets. Full, half and quarter pallets can be sent - Click here to see our pallet size guide.
If collections and deliveries require a tail lift, goods must not exceed 750kg. Items that require a tail lift collection or delivery must be on a four-way pallet i.e. a pallet that can be lifted from all sides. For more information about our delivery services, click here.
If you placed your order with us before 11am you can expect your goods to be collected the same day before 5.30pm. If you placed your order after 11am your goods will be collected the next working day between 9am and 5.30pm.
Depending on the service you requested our estimated delivery times are as follows*
| Service | Estimated Delivery |
| Economy | Within 2-3 days of collection |
| Premium | Next Working day between 9am - 5pm |
| Premium (Saturday Delivery) | Next available Saturday, morning delivery only |
| Delivery Time |
Estimated Delivery Time
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Cost |
| Booked Window | Booked window of 3 hours between 10am and 4pm | £10 |
| Morning Delivery | Before 12noon on a specified day | £10 |
| Afternoon Delivery | After 12noon & before 5pm on a specified day | £10 |
| Before 10:30am | Before 10:30am on a specified day | £17.50 |
| Specific Time | Within 1 hour of a specified time | £17.50 |
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Optional Services
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Description
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Cost
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Phone Call 1 Hour Prior
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You will recieve a phone call 1 hour prior to delivery
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£2.50
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Text Message
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A text will be sent to you the day of your delivery
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£2.50
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Morning Collection
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Collection before 12noon (1 days notice required)
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£10
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Afternoon Collection
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Collection after 12noon & before 5pm (1 days notice required)
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£10
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Book In Service
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We call and book the delivery in for you
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£5
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Tail-lift Collection
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Drive collects pallet with a pump truck and tail lift (750kg max.)
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FOC
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Tail-life Delivery
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Drive delivers pallet with a pump truck and tail lift (750kg max.)
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FOC
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Pallet and Wrap Collection
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Drive will supply a pallet and shrink wrap on collection. If the driver is required to help each item must not exceed 25kgs in weight and will not be liable for any damage when we build and wrap the pallet. 24 hours notice required.
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£17.50
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Extra Insurance Cover
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£10000 per tonne cover
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£5
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| Subcharges | Description | Cost |
| Redelivery/ Recollection | If you miss your collection or delivery, you will be charged per redelivery/ recollection attempt. | £20 per pallet |
| Waiting Time After 30 Minutes | If a driver is required to wait over 30 minutes at a collection or delivery point this time is chargeable. | £15 per additional 30 minutes |
| Incorrect Pallet Size Information Provided | If the details of pallet sizes provided in the booking process are found to be incorrect, pallets will be held at the central hub until correct costs are paid plus an administration charge. Please accurately measure your pallets and check our pallet size guide before booking your delivery to avoid delays and additional costs. | Correct charge + £30 admin |
*No services are guaranteed.
With Pallet Delivery, your pallet is tracked every step of its journey from collection to delivery. To track your pallet on its journey, click here. You can also print out a hard copy of your pallet’s proof of delivery note from the Track and Trace link. If you require further help, you can also call one of the Pallet Delivery Team and they will be happy to help you track your pallet.
Pallet Delivery That You Can Rely On
After being collected your pallet is taken back to the local depot where it is transferred onto a large lorry full of the collected pallets from the local area. On this large lorry, your pallet will travel to the central hub where it will be checked by the pallet network’s quality control team, before being transferred on to the large lorry full of pallets going to the local delivering depot. The pallets are quality control checked again on their way out of the hub. Once the pallet is at the local delivering depot it is put onto a small delivery vehicle ready to go on to its final destination. The small delivery lorry will take the pallet to the delivery point where it can be checked and signed for. During this process your pallet will have its very own barcode, which is scanned at each stage so that it can be tracked every step of the way. This information can be found by using our Track & Trace Tool. The unique, tight quality control checks also ensure that your pallet reaches its delivery point looking the same as it did when it was collected.
If you placed your order after 11am, your pallet will be collected between 9am – 5pm the next working day. Please Click Here to track your pallet status online. For an estimated collection time, please contact the Pallet Delivery team.
